NexLAN End-User Support Services
All accounting software service providers will say they provide top-shelf support – but what does that really mean? At NexLAN, we can tell you what it means to us.
First, you should never be afraid to contact support because “the meter is running.” Thus, NexLAN offers free 15-minute email and telephone support to our clients. Many issues are simple ones that can be solved with a quick question, or you may have a modification or custom report you’d like to discuss the feasibility of – and we don’t charge for quoting!
And second, you should expect regular communication of important information – not just a phone number to call when you encounter a problem. NexLAN publishes a monthly NewsLine (back issues are online here) which includes details of free webinars, new versions and new build releases, bug fixes, white papers on configuration and functionality, technical tips, and details of vertical solutions. To subscribe to our free NewsLine, please contact us.
Be sure to check out the step-by-step instructions on client installation procedures for AccountMate, or browse our NewsLine Archives—published since 2004, it’s the most comprehensive AccountMate end-user information base on the web.
No matter what version of AccountMate you’re running, old or new, when you’re in need of expert AccountMate support you can reach out to us.
Learn more about support:
Questions? Call us at 877-2NEXLAN or email us today. We’re here to help!