NexLAN: Like No Other AccountMate Business Partner
Who are we?
Now in our 22nd year, NexLAN is a 10-person company in the cornfields of Illinois about 100 miles outside of Chicago — from where we support more than 300 AccountMate installations across 35 states plus Canada, Mexico, the Caribbean, Japan, Australia and Africa.
Importantly, we’re a “real” company with a physical office that dedicated employees all show up to, and not “dudes in pajamas spread all across the country.” This means you get fast responses because nobody’s waiting overnight for replies from colleagues in distant time zones or from overbooked outside contractors who juggle vendors. And you benefit from a stronger knowledge base because a lot of cross-pollination of ideas and expertise happens in the office and we support each other.
What do we do?
We do AccountMate, and only AccountMate, support.
OK, we also provide the AccountMate software itself and do “solutions which directly integrate with AccountMate” such as EDI, credit card processing, automated e-mailing solutions, wireless bar code scanning, UPS/FedEx integration and business intelligence.
But we don’t sell servers or PCs or anti-virus software or phone systems or online backup solutions, or setup hardware or install firewalls—all those are best done by local IT support personnel.
And we’re not CPAs, but we speak accounting fluently so we understand the GL impact of the configurations and transactions in AccountMate.
One area of possible overlap with your local IT is that we are experts in Microsoft SQL Server installation, care and feeding. If your local IT support gang is skilled in this area, then we defer to them; but, if not, we’re happy to coordinate support in this area.
How do we do it?
We almost never have to be “boots on the ground” to your installation, as we connect remotely—via Remote Desktop, GoToMeeting, etc.—to your systems. We’re available for onsite training or consulting if you’d like, but we’ve never met the majority of our clients face-to-face.
Our business hours are 7am to 5pm Central US time and it’s not unusual we have to install updates or modifications off-hours.
What’s it gonna cost you?
We provide *free* telephone and e-mail support—so never hesitate to contact us with questions! An event does become billable if we have to connect to your system remotely.
But don’t worry, you only pay for the time required—we bill in quarter hour (15 minute) increments with no minimum—and we keep you updated via e-mail as tasks progress and we invoice weekly with complete technical details—so you’re well aware of costs and project status as we progress.
Our hourly rate is $150/hour with reduced rates for prepaid blocks at the rates of of $125/hour for 50 hours or $115/hour for 100 hours. For projects like system implementation or customization, we’re happy to provide a not-to-exceed quote up front.
Keep your money in your pocket
It’s our job to talk you out of things you don’t need, like unnecessary custom programming, so you can direct your money to the things that will help your business grow.
We plan projects up front to minimize your long-term cost—for example, if we’re doing custom programming, we do it in a way that won’t become a costly re-programming nightmare every time you need to update the software in coming years.
Partnering with NexLAN at-a-glance
1. We’re strong in mid-tier
The majority of our clients are $5M to $500M in size. They need software that does both accounting and ERP, with 5 to 100+ concurrent users.
They’re wholesale distributors and manufacturers with big inventories and/or multiple locations and entities. Most of them have unique, mission-critical requirements in their business that their software must support. The weirder the requirements, the more NexLAN excels at helping them with a flexible system!
We understand the financial side of your business process workflow, business analysis, and inventory management.
2. We’re on it
We’re good. We know our stuff. We do what we say we’ll do, with no drama. We implement and update your system without disrupting your business. We support our clients with free 15-minute support conversations for all.
We’re fast—there’s no grass growing under our feet! Our team is efficient and works really well together, turning most things around in a day or two. A new custom system is usually implemented in a month or two. If your IT person texts us after hours with emergency questions after your AccountMate server crashes, we’ll answer right away.
3. Our clients stick with us
We have the highest long-term client retention rate in the business. Many of our clients found us after becoming frustrated with their previous reseller. We’ll bury you in references so you can hear from our clients yourself; just ask for a list. Here are a few testimonials to get you started.
Our service level doesn’t let up after your initial purchase. If you need help posting a receivable, or you have a glitch in your software, or your person who knew how to run a critical report left, or you have an idea for changing something in your inventory management—for all of that and more, we’re here to help.
Bottom line: When you work with a good consultant, it removes friction from your system.
Selection of your implementation and support partner is at least as important as selection of the accounting system itself (see our Selecting a Business Partner). Your business is in good hands with our consistent, high-quality expertise and service. We keep your AccountMate system running well to remove friction from your workflow. And we keep it aligned with your company’s changing needs over the years so you can best serve your customers well and profitably.
1. AccountMate awards
National Sales for Software Maintenance 2018-2014; National Sales for SQL Product 2018/2016/2013; National Sales for LAN 2010/2008; Central Region Outstanding Sales Achievement 2012-2009, 2005/2004; President’s Award 2007.
2. Industry awards and certifications
Progressive Accountant Bob Scott’s Insight’s VAR Stars 2018-2012, 2009; Accounting Today/Technology Pacesetter 2009-2005; Accounting Today/Technology Killer VAR 2005; Microsoft Certified Partner 2010-1998, Microsoft Gold Certified Partner 2010-2008; President/CEO Kevin Stroud nominated to Ernst & Young “Illinois Entrepreneur of the Year” 2004.
3. Corporate responsibility
4. Employment opportunities
We are often looking for talented, dedicated individuals to join our team. We list our current employment opportunities through the Vermilion Advantage Corporation Job Board, where you may apply for positions with NexLAN and many other employers.
NexLAN also has a paid intern program for new and recently graduated programmers and developers—if that’s you then don’t hesitate to contact us directly to inquire. It’s our way of meeting, and helping to develop, local technical talent. Top interns are first in line for consideration when there’s an employee opening in our growing technical team.