Help Contents Not Showing

This error is typically caused by missing Help files on the local PC or by the Windows registry not correctly pointing to them.

Here’s the steps to correct

#1: In <Windows Explorer> (the program you use to look at your harddrive contents) navigate to the directory where the help files should be. This is C:\Program Files (x86)\AccountMate – then “your AccountMate platform” – then “your AccountMate version”.

Examples would be “C:\Program Files (x86)\AccountMate\AccountMate for SQL\13.2” or “C:\Program Files (x86)\AccountMate\AccountMate for Express\12.1”.

As in the screenshot below, you should see three files: AccountMate.ico, amsql.chm and amsqli.chm. If they’re not there, then copy them from the server or another workstation or contact NexLAN. If that doesn’t fix it, then on to step #2 below the screenshot…

#2: Run the “Windows Registry Editor” (RegEdit.exe) and look for the key “Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AccountMate\” then “your AccountMate platform” – then “your AccountMate version”.

Examples would be “Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AccountMate\AccountMate for SQL\13.2” or “Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AccountMate\AccountMate for Express\12.1”.

As in the screenshot below, you should see “HelpPath” set to the directory the files are at. Edit this key if necessary.