Emergency Support – Free?!

Yes, Free Emergency Support

We receive a significant number of visits to this page from users in need of emergency support or troubleshooting.  NexLAN provides FREE telephone and e-mail support to all Acumatica and AccountMate end-users, even those who aren’t NexLAN clients.  You may reach us toll-free at 877.2NEXLAN (877.263.9526) or via support@nexlan.com for prompt, professional and experienced support.

Tip: Try us by email first. Our phone is answered by live people during regular business hours of 8am to 5pm Central US Time (Chicago time), but we monitor e-mail closely outside of those hours for any critical emergency.

FAQ About Free Emergency Support

Why do you help Acumatica and AccountMate users for free even if they aren’t NexLAN clients?

Well, it’s a great way to introduce ourselves to people who might need a business partner.  You can experience how we work firsthand. When your company has an emergency with your system and we can help you out, we feel great about that too.  We believe in the products and we’re happy to do our small part to make sure end-users everywhere are working productively.  Don’t worry; we won’t pressure you into buying something in return.  We’re friendly corn-fed midwestern folks.

What if I need more than telephone & e-mail support?

If it becomes clear that the solution to your problem will take more what we can accomplish remotely, then we’ll provide you with a not-to-exceed quote based on hourly work. You’ll know what your options are and it’s your choice from there.  No obligation and no pushy sales pitch.

What are the most common emergencies you get?

Most often, the company calling us has been using the software for years, and the person who knew how to do an accounting procedure is no longer with the company.  Nobody else there knows how to do the procedure, so now it’s urgent!

An emergency that unfortunately happens more often than you’d think is a network crash, a cyber attack or hack, a fire or flood, or some other disaster. For an on-premise system like AccountMate, or a locally hosted Acumatica, the company needs help getting their system up and running ASAP in order to get their business back on its feet.

Another common situation is that a user’s data entry error some time in the past has just come back to haunt a current critical report or procedure.  The company needs help tracking down the source of the error so they can make an adjustment.

And finally, the other most common category is “other.”  These are super-flexible systems and that means every one is set up differently. We love a good challenge, so don’t hesitate to contact us for support.

What if I’m running an older version of AccountMate? A really old version.

There are numerous configurations of modern operating systems and hardware which flat out won’t work with ancient applications, so the best we can usually offer is a smooth upgrade path to a modern system with the flexibility you’re accustomed to.

Does it have to be an emergency issue?

Nope.  Any Acumatica or AccountMate support question is fine, so give us a try!  If you end up wanting support on multiple issues over time and you’re not already a NexLAN client, we can quote you a reasonable price.

No Emergency to Solve Today?

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Stay In Touch

Sign up for NewsLine, our free monthly newsletter with technical tips, product news, and more. We’ll even send you one of our fun three-handled coffee mugs if you provide your mailing address!

Sign Up for Our User Newsletter

Flexible Invoicing

A medical device manufacturer/ distributor has many international clients who prefer their multiple orders to accumulate through the week and then ship en masse each Friday on one invoice.

We configured their AccountMate’s built-in ability to cache shipments for subsequent consolidated invoicing.