According to a recent article by Laura Preslan, Research Director for AMR Research, Inc., “Every lead is precious, yet interviews with small businesses conducted by AMR Research reveal that small businesses do not follow up on up to 70 percent of all leads, representing as much as 14–22 percent of annual revenue.
“The revenue gained from following up on three of those previously lost leads often covers the cost of a contact, lead, account, and case management system.”
AccountMate understands the cost of even a single lost lead and, as mentioned in our previous NewsLines, has provided an answer with INFOtrac for AccountMate, an integrated CRM solution.
Top Ten Pain Points
Applicable to businesses of all sizes, Preslan identified these top “points of pain” frequently experienced by small businesses. The functionality of INFOtrac for AccountMate solves easily handles each and more.
| Pain Point | Functionality | |
| 1. | Leads are lost or are not followed up on by sales | Lead management with follow-up workflow |
| 2. | Marketers do not know what products and services to sell to prospects | Campaign management |
| 3. | Salespeople and sales managers do not know the status or next steps required for an opportunity or case | Opportunity management, workflow, and case management |
| 4. | Customer information is not available in one centralized place | Case management and contact management |
| 5. | Employees do not know what products or services customers have purchased | Account management |
| 6. | Employees do not know who to contact when a customer issue arises | Contact management |
| 7. | Customer issues are not resolved in a timely manner | Case management with follow-up workflow |
| 8. | Reports are not available that tell employees how the business is performing | Analytics and forecasting |
| 9. | Orders are often taken on paper or by fax | Order management |
| 10. | Customer service agents repeatedly re-create the same resolution to a problem | Customer knowledgebase |
Are you experiencing any of these points of pain? Give us a call to discuss how INFOtrac for AccountMate can help your business run more efficiently.
We are continuing to implement INFOtrac for AccountMate internally and explore the many features it offers. As we learn more about the functionality and customization, we’ll keep you informed.
Regards,
Kevin E. Stroud
NexLAN, LLC
https://nexlan.com
AccountMate SQL Build 606
SQL Build 606 will continue to ship to end-users this week. If you have an active support plan, you may already have your CD and Product Release Bulletin in hand! Please contact us to coordinate implementation.
Tech Notes
Understanding how the methods used for computing finished job costs affect production variances is an important aspect of understanding the manufacturing process. AccountMate’s Manufacturer’s Inventory system provides three different options by which to calculate finished job cost in manufacturing inventory items. This week’s Technical Note discusses how the system calculates finished job costs using these three methods including the calculation of production variances. It also shows the appropriate GL entries for each method.
Jim Yuelapwan
Director of Technical Services
AccountMate
Technical Tips
Platform/Version: AccountMate Version 6.0/6.5 and VAM/LAN Version 5
Module: AR, SO
- Q. How do I configure the system to provide a default sales tax code each time I create an invoice?
- In the Customer Address Maintenance function, assign a sales tax code for the customer’s shipping address. To access the Customer Address Maintenance function, click the Ship To field label in the Customer Maintenance function.
Platform/Version: AccountMate Version 6.0/6.5 and VAM/LAN Version 5
Module: AP, AR, BR, GL, IC, MI, PR, RA (available in AM6.0/6.5 only)
- I performed the Period-End Closing function; now I can no longer view that period’s GL entries in the Transfer to GL Report. Is there a way to access the information in the General Ledger?
- Once a period is closed, the GL entries for that period are not available in the Transfer to GL Report; however, you may view the transferred GL entries through the Transfer Data report in the General Ledger Module. To generate the desired information, enter the appropriate report criteria and select the applicable module.
Platform/Version: AccountMate Version 6.0/6.5 and VAM/LAN Version 5
Module: IC
- I want to repackage an inventory item and move it to another warehouse; however, I cannot change the U of M field in the target item area of the Warehouse Inventory Transfer function because it is grayed out. The system automatically used the same U of M as that of the source item. How do I proceed?
- When repackaging inventory items, be sure that the Item # you entered in the target item area is different from the source item. You must create a new inventory item with a different U of M and copy the other details of the source inventory item to it.
Platform/Version: AccountMate Version 6.0/6.5 and VAM/LAN Version 5
Module: AP
- Why does a voidedAP invoice appear in the HistoryPast-Due Aging Report?
- The invoice appears in the report if the void date of the invoice is on or after the History Aging Report date. The report considers the invoice to be outstanding as of the report date.
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